FAQ
CROWNED BY MERCEDES · HERE TO HELP
Frequently Asked Questions
Every crown is personal. From choosing the right unit to caring for your lace, I've answered some of the questions I hear most often.
Ordering & Customization
Are your glueless wigs ready to wear?
Yes, absolutely! Every customized glueless wig is washed, styled, and prepared with your selected hairline and color options before shipping. I want your crown to arrive looking beautiful and ready for you to enjoy with minimal effort.
What is the difference between Effortless Effect and Frontal Effect?
Great question! Effortless Effect gives the most natural-looking finish, with lace that is less visible and tends to last longer. It's the option I recommend if you're new to wearing wigs or simply want a seamless, easy-to-wear look. Frontal Effect is customized with more visible lace to mimic the appearance of a lace frontal. Because it requires a little more experience with lace, I don't recommend this option for beginners. Both are beautiful options—it just depends on the look you prefer!
Will my wig come with bleached knots and a natural-looking hairline?
Yes, absolutely! Every customized wig I prepare includes bleached knots and a carefully customized hairline to help create a beautiful, natural-looking finish. You can also use a little makeup that matches your skin tone to personalize the lace even further, if you'd like.
Do you offer different wig cap sizes?
Absolutely, Queen! 🩷 My wigs come standard with a Medium cap, designed to fit most head circumferences measuring 21–23 inches. Small and Large cap sizes are also available upon request at no additional cost. Please contact me before placing your order if you need an alternative size, and I'll be happy to help you choose the right fit for your crown!
Do I need glue or a wig cap?
No glue needed! My glueless wigs are designed to be worn without adhesive. A wig cap is completely optional, so it's up to whatever feels most comfortable for you. I personally don't wear a wig cap underneath my wigs because I don't like the line of demarcation that can sometimes show.
Processing & Shipping
How long will it take to receive my order?
I know you're excited to receive your crown, and I can't wait for you to wear it! Because each customized wig is carefully sourced, prepared, and styled, the estimated fulfillment window is 7–21 business days. Many orders are completed in approximately 10–14 business days. These are estimates rather than guaranteed arrival dates, and shipping transit time comes afterward. Holidays and unexpected delays can also affect delivery.
Can I request a rush order or overnight shipping?
Possibly, yes! If you have a special occasion coming up, please email me before placing your order with your preferred deadline. I'll let you know whether rush preparation or expedited shipping is possible based on my current workload. Just keep in mind that overnight shipping speeds up delivery after your wig is ready; it doesn't replace customization time.
Can I pick up my order if I live in Atlanta?
Not at the moment! Although I'm based in the Atlanta area, I operate Crowned by Mercedes exclusively online, so all orders are shipped directly to you.
How do I track my order?
As soon as your order ships, tracking details will be sent to the email address you entered at checkout. Please double-check your email and shipping information when ordering so your updates reach you without any issues.
Returns & Hair Care
Do you accept returns or exchanges?
I want you to feel confident when ordering, so I encourage you to review your selections carefully before checking out. Due to the nature of the hair products I sell, standard returns and exchanges are not accepted. However, if I mistakenly send you the wrong item, please email info@crownedbymercedes.com. I'll be happy to review the issue and help make it right.
How can I keep my wig looking beautiful?
I'm so glad you asked! A little love and maintenance go a long way. Gentle washing, conditioning, careful detangling, heat protection, and proper storage help keep your crown looking beautiful. Curly and colored styles may need a little extra moisture and care. Visit my Hair Care Tips page for the full Crown Care Guide.
Is a little shedding normal?
Yes, a little shedding can be normal, just as it is with natural hair. The key is to be gentle when detangling, avoid pulling on the lace, and limit excessive heat. If you ever notice unusual shedding or have a concern about your wig, please reach out with your order details so I can better understand what's happening.
Reviews & Support
Where can I see customer photos and reviews?
You can explore customer reviews and photos here on my website and through my social media pages! I genuinely respect my customers' privacy, so not every queen I've crowned is featured. I also never pressure my customers to leave reviews or submit photos. My biggest priority has always been making sure each customer is genuinely happy with her purchase. Receiving a review or photo is simply an added bonus that I'm always grateful for!
Who owns Crowned by Mercedes?
Crowned by Mercedes was proudly founded and is solely owned by Mercedes.
I still have a question. How can I contact you?
I'm happy to help you feel confident about your purchase. Just email info@crownedbymercedes.com with your question. If it's about an existing order, please include your order number so I can assist you more easily.
Not just a wig. A crown.