Privacy Policy

Privacy Policy

Last updated: October 29, 2026

At Crowned by Mercedes, we respect your privacy. This policy explains how personal information is collected, used, and shared when you visit our website, place an order, contact us, or sign up for emails.

Information We Collect

When you shop with us, we may collect your name, email address, phone number, billing and shipping addresses, order details, and information needed to process your purchase. Payments are handled through Shopify and applicable payment providers; we do not need to receive your full card number directly.

When you browse our website, Shopify and other technologies used by our store may collect information such as your IP address, browser and device information, pages viewed, and interactions with the site through cookies and similar technologies.

How We Use Your Information

We use information to process and deliver orders, communicate about purchases, provide customer support, prevent fraud, maintain and improve our website, and meet legal obligations. If you sign up for marketing emails, we may also send you new arrivals, exclusive offers, and other Crowned by Mercedes updates. You can unsubscribe using the link in those emails.

Cookies and Advertising

Our website uses cookies and similar tools for essential store functions, website performance, analytics, and, where enabled, marketing. You can review available cookie choices through our site's privacy or cookie settings. Your options may depend on where you live. Browser settings may also allow you to limit cookies, although some store features may not work as intended.

When We Share Information

We share information with trusted service providers as needed to operate our store, including Shopify, payment processors, shipping providers, and services that support customer communications and website functionality. We may also disclose information when legally required or to protect against fraud and misuse. We do not sell customer contact lists as a product.

Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses of your information. Some requests may be limited by legal obligations, such as maintaining transaction records. To make a privacy request, email info@crownedbymercedes.com. You can also unsubscribe from marketing emails at any time.

Data Retention and Security

We retain information for as long as reasonably necessary to fulfill orders, provide support, keep required business records, resolve disputes, and comply with applicable laws. We use Shopify and other service providers to help safeguard information, but no online service can guarantee absolute security.

International Processing

Information may be processed in the United States or in other locations where Shopify or our service providers operate, subject to applicable legal requirements.

Updates to This Policy

We may update this policy when our business practices, services, or legal obligations change. The updated version will be posted here with a revised date.

Contact Us

Questions about your privacy or requests concerning your personal information can be sent to info@crownedbymercedes.com.